Having worked retail for most of my professional career thus far,
I have experienced a multitude of the best and worst jobs. My worst job was
actually the first job I landed when I moved to the United States, I started
working for Abercrombie and Fitch which is a retailer that has a strong focus
on denim and casual wear. I was hired as a "model" which basically
meant that I stood there and folded and refolded clothing. There was really no
form of training or customer service involved, I basically had to wear the
clothing, look good and occasionally assist a customer in finding a size or
getting into the fitting room. The management team did not seem to care about
the well being of the employees or in any kind of development, I was basically a
live mannequin.
My best job experience was when I worked for Fossil as an
Assistant Manager, not only did my store manager take a vested interest in my
development but the company did as well. We constantly attended training
conferences and on a daily basis I was being challenged by my manager to learn
and do more. I felt like she was truly trying to impart whatever information she
could to make me a better manager and move up. I believe that a manager is
defined by his/her people, if they are seen to be doing well and making
progress, then the manger is doing their job. The same applies to the company,
if the company takes an interest in developing their people then it creates
loyalty and trust. I went on to be a store manager and it then became my job to
train and develop and it was truly my favorite part of the job!
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